Spotcheck instrumentation sandbox

About this page

This page is used to verify Spotcheck instrumentation is working correctly in your integration environment.

About SurveySparrow

SurveySparrow is a comprehensive, AI-powered omnichannel experience management platform. Founded in 2017 by Freshdesk veteran Shihab Muhammed, it is known for transforming traditional, tedious surveys into engaging, chat-like conversational experiences designed to boost response rates.

Core Solutions

Customer Experience (CX)

Measures Customer Satisfaction (CSAT) and Net Promoter Score (NPS) across every stage of the buyer journey.

Employee Experience (EX)

Offers 360-degree performance assessments, pulse surveys, and employee success metrics.

Product & Market Research

Evaluates market fit, product updates, and collects targeted user feedback.

Key Features

Conversational Surveys

Questions are delivered one at a time, creating a messaging-app feel that improves completion rates.

Omnichannel Distribution

Send surveys via Web links, Email, SMS, QR codes, WhatsApp, Slack, MS Teams, and mobile SDKs.

AI-Powered Insights (CogniVue)

Analyzes open-ended feedback to surface sentiment, keywords, and key drivers automatically.

Automated Workflows

Turns feedback into automatic helpdesk tickets, triggers tailored email sequences, and updates team channels.

Specialized Tools

Includes native support for Offline Surveys and website chatbots.

SurveySparrow serves teams in marketing, HR, product development, and customer service to help brands close the feedback loop. The platform offers a free tier as well as tiered premium plans depending on organization size.